Rajni Rao Posner
- Role
- Program Manager & Strategy Lead at Google
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Rajni Rao Posner
A hybrid strategic leader that brings together my professional identities and expertise…
Experience
Program Manager & Strategy Lead
Jan 2019 — Present
Leading initiative to drive centralized support strategy across Google to ensure users have a consistent support & educational experience when engaging with Google - Managed 40+ size cross-functional team to deliver the strategy and land the successful high-stakes launch of a live one-to-one support operations (phone, chat & email support) to comply with New Deal for Consumers in over 30 markets & languages-Managed education product platform team of 8 engineers, designers, program managers, and analysts to deliver multimedia user education that helps users onboard and engage more deeply with Google products & services. Developed product roadmap, product design, development, and user research- Led User Segmentation Program and strategy across Google to inform more customized, personalized ways to reach and engage with users around getting support and education - Drove innovation around new user experiences to drive greater satisfaction within our Support channels, as well as greater engagement and brand love with Google overall
Skills
- Competitive Analysis
- Customer Insight
- Product Management
- Consumer Insights
- Product Marketing
- Business Strategy
- Digital Marketing
- Market Research
- Business Analysis
- Brand Development
- Marketing Strategy
- Analytics
- Channel Management
- Advertising
- Integrated Marketing
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