Rajneesh Panwar
Customer Success Manager @KORE
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WORK HISTORY
Customer Success Manager @KORE
London, GB
Onboarding,training, engaging, supporting customers to maximize ROI.#Voice of customers for wireless, IOT management solutions.#Connectivity as a service for excellent customer experience.#Cross functional collaboration to provide timely resolution to customer and prevent customer abrasion.#Boost NPS to reduce churning and drive revenue growth.
EDUCATION
Indian Institute of Foreign Trade
Executive MBA
AFBBS
XIIth
Savitribai Phule Pune University
Bachelor of Engineering - BE
ABOUT RAJNEESH PANWAR
Curiosity driven leader with an entrepreneurial drive. New intellectual challenges is the motivating force. Passion for customer satisfaction and the entire experience had been customer centric, customer success, strategic planning & implementation as well as operations management. Throughout the journey focus has been about building relationship. I believe that relationships leads to opportunities, drives excellence, innovation & growth. Deep industry knowledge of Connectivity, IoT, SAAS & delving into AI, generative AI and industry applications. Adept in Executive level communication and bridging the understanding of technical & non technical. Client Interaction, onboarding, training on SAAS platforms, providing customer TTV for product/services, maintaining high customer retention, enhancing upselling & cross selling strategies increasing NRR are my key responsiblities. Spearheaded & boosted NPS, data driven decision making, utilising digital tools to drive revenue growth. Ideating digital strategies & Cross collaboration with functional team for innovation, resolution, implementation. Led team of 350 technical & industrial workers for engineering projects & business operations of the Army unit. Strategic leadership to achieve the target & managing multilocational activities. Customer Success, Engagement, Digital marketing strategy & offline campaigns to promote brand awareness resulting into improvements in team, content, campaigns. Monitoring contracts & negotiations, SLAs Team builder & people manager with endowed conflict resolution skills and achieving synergies.
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