Rajmohan Biswas

About Rajmohan Biswas

With 25 years of experience working as a Senior Manager Administration. I am great at leading big changes and encouraging new ideas, across diverse organisational domains. Skilled in change management, procurement, Procure to Pay processes, and negotiations, I specialise in managing multi-site operations and corporate services. Have supervised and managed large-scale events, enhancing staff engagement, and led infrastructure effectively. Proficient in Fleet Management, Health & Safety, Business Continuity Planning, and vendor development & management. I can make sure of navigating complex situations into making them simple for the team by strategizing and implementing right actions timely. SKILLS Business Support & Administration: Proficient in managing daily operations, employee engagement, and administrative tasks to ensure seamless service delivery. Facilities & Services Management: Expertise in optimizing multi-site facilities, real estate, and project management to enhance organizational efficiency. Vendor & Contract Management: Strong experience in vendor evaluation, negotiations, and management to ensure quality services at optimized costs. Revenue Optimization: Identifying and capitalizing on new revenue opportunities through strategic vendor partnerships, contract negotiations, and service enhancements. Increased service portfolio and client retention rates through consistent quality delivery and customer satisfaction initiatives. Cost Control and Reduction: Developed and implemented cost-control measures, optimizing operational budgets for facilities and administrative services across PAN India. Successfully reduced costs by renegotiating vendor contracts, streamlining procurement processes, and eliminating redundancies, resulting in substantial savings annually. Budget Planning and Forecasting: Led the preparation and management of annual budgets, ensuring alignment with organizational objectives. Provided financial oversight and forecasting, enabling strategic decision-making that supports business continuity and growth. Managed a combined operational and capital expenditure budget exceeding INR 10 Crore. Safety & Security Management: Skilled in implementing safety protocols, managing health and safety audits, and ensuring compliance. Employee Transportation & Logistics: Competent in managing logistics operations, employee transportation, and travel management. Technical Skills: MS Office Suite, Google Workspace, Data Analysis, Cybersecurity Awareness, Systems Automation.

Experience

1. Head Administration & Crm

   Vsquare Services Private Limited

   Sep 2024 — Present · New Delhi, IN

   VSQUARE SERVICE PVT LTD, Legend Group Company New DelhiHead Administration & CRM Sep 2024 – Till DateDirected day-to-day administrative operations, including facility management, security, housekeeping, and maintenance, ensuring seamless functioning and service excellence.Developed and implemented robust policies and procedures, enhancing operational efficiency and driving compliance with legal, statutory, and safety standards.Managed administrative budgets, optimizing resource allocation and achieving cost reductions while maintaining high-quality service delivery.Collaborated with vendors and service providers, ensuring timely and high-quality service execution in line with organizational goals.Designed and executed CRM strategies, significantly improving customer engagement, satisfaction, and loyalty through innovative programs and feedback-driven initiatives.Effectively resolved customer grievances, ensuring prompt solutions and fostering a customer-centric environment.Strengthened tenant relationships by acting as the primary liaison, driving contract compliance, and supporting tenant retention and business growth.Facilitated marketing collaborations and joint initiatives with tenants, boosting footfall and enhancing mall promotions and events.Led and developed high-performing teams in administration and CRM, fostering a culture of excellence, accountability, and continuous improvement.Designed and delivered training programs, enhancing team competencies and aligning them with organizational objectives for superior performance.

Education

• Indira Gandhi National Open University

  Bachelor of Science - BS

  1998 — 2001

• National Institute of Information Technology

  Bachelor of Arts - BA

  1998 — 2001