Rajmi Choudhary
Sr. Customer Success Manager | B2B | SaaS | Happiness Advocate | Engagement | Adoption | Relationship Building | Retention | Key Account Manager | Upsell & Cross sell | Renewal | Revenue Generation | Client Partner
- Role
- Senior Customer Success Manager at Draup
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rajmi Choudhary
Rajmi brings 7+ years of diverse experience in customer success, account management, and client engagement, with proven expertise in driving upselling, cross-selling, retention, and renewals. She has managed B2B SaaS accounts across SMB, Mid-Market, and Enterprise segments, leveraging CRM and post-sales tools to ensure adoption and revenue growth.From the start of her career, Rajmi gained exposure to customer and revenue management, consistently solving client challenges and delivering measurable outcomes. Over time, she has developed the ability to:Understand complex business problems and translate them into actionable solutions.Manage and support client portfolios, ensuring satisfaction and long-term retention.Adapt quickly to new products and technologies, ensuring seamless onboarding and adoption.Her track record includes successfully managing portfolios with a revenue base, consistently ranking among the top performers in adoption and client success metrics, and adding measurable value to organizational processes, products, and services.
Experience
Senior Customer Success Manager
Nov 2025 — Present
Education
Assam Rifles Public School, Jorhat
Commerce
2013 — 2015
Shri Shikshayatan College
Bachelor of Commerce - BCom, Accounting and Finance
2015 — 2018
Welingkar Institute of Management
Post Graduate Diploma Management, Media & Entertainment
2019 — 2021
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