Laurence Raj
Chief Transformation & Digital Officer | AI-Enabled Innovation at Scale | Buy-Side CXO Advisor on Build-vs-Buy & Vendor Strategy | Microsoft Customer Advisory Board | Doctoral Researcher in AI
- Role
- Global Executive Vice President at TP
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Laurence Raj
Laurence is a global business and digital transformation executive with over 20 years of experience leading enterprise-wide change across complex, multi-sector organizations spanning Banking & Financial Services, Travel & Hospitality, Healthcare, Retail, E-Commerce, Transportation and Government.He has built transformation functions from the ground up, designing operating models, restructuring organizations, establishing governance frameworks and driving sustained benefits realization across multi-geography, multi-business-unit environments. At Teleperformance, he served on the Company Transformation Committee and governed a business transformation portfolio of over 200 projects per month across more than 100 countries, with direct accountability for value capture and executive reporting.Laurence leads both the business transformation agenda and the technology enablement that accelerates it by connecting operating model redesign, organisational effectiveness and process excellence to tangible commercial outcomes as a business leader who understands how technology creates value at scale. Unusually for a leader at this level, he brings hands-on technical depth spanning product engineering, AI algorithm design, neural networks, machine learning, deep learning and agentic AI thereby giving him the credibility to lead technical teams while never losing sight of business outcomes.His C-suite advisory experience spans the Americas, Middle East, APAC and UK, including Tier 1 banks and government entities across the UAE, UK and US. He is part of Microsoft Customer Advisory Board, advising on enterprise low-code, Power Platform governance and agentic AI deployment at scale providing early-access feedback that directly shapes Microsoft\'s Copilot and Azure-integrated product roadmap. Engaged across Microsoft\'s AI and Cloud strategy, including governance frameworks for Azure-hosted automation workloads and enterprise adoption patterns for Microsoft Copilot and agentic AI within complex, regulated environments.A graduate engineer by training, his academic journey spans a Bachelor of Engineering from Anna University to an ISB certification as Chief Digital & AI Officer, complemented by a Six Sigma Black Belt, Lean Expert, PMP and COPC, and a Doctorate in AI & Machine Learning underway at Walsh College. He is as invested in developing the next generation of leaders as he is in delivering executive impact, actively mentoring senior leaders and postgraduate students globally.
Experience
Global Executive Vice President
Jan 2025 — Present
Group-level executive with full P&L accountability for TP\'s global digital transformation functions and CoE.Enterprise Strategy and P&L• Own end-to-end P&L across all digital initiatives and CoEs, driving financial performance, cost discipline and commercial accountability at Group level• Spearheaded the launch and commercialization of a new market-facing service line spanning application development, AI and automation — owning go-to-market, pipeline and key account acquisition, contributing directly to new revenue growth• Lead pre-sales and consultative selling across Americas, APAC and Middle East, translating customer objectives into technology-led architectures and securing transformation mandatesAI, Engineering & Platforms• Defined the enterprise AI backbone and fabric architecture, steering build-vs-buy decisions to accelerate adoption at scale• Established the Agentic Automation CoE — defining charter, governance and roadmap to institutionalize AI capability across the Group• Architected and scaled an enterprise-wide low-code/no-code practice with governance spanning security, privacy and commercial models• Direct global product engineering strategy; bring hands-on technical leadership to AI algorithm design, neural network architecture, ML and agentic AI frameworksCXO Advisory & Governance• Buy-side technology advisor to C-suite executives at enterprise clients — leading build-vs-buy assessments, vendor shortlisting, platform strategy and transformation portfolio prioritization• Standing member of multiple enterprise governance committees with decision rights across AI fabric, agentic governance, security-by-design, low-code, enterprise architecture and product engineering• Represent client interests in vendor evaluation, commercial negotiation and post-selection governancePartnerships• Cultivate global strategic partnerships across hyperscalers and platform providers, accelerating innovation and unlocking new commercial pathways
Education
Walsh College
Master of Science, AI and ML
2025
Texas McCombs School of Business
Post Graduate Program, Artificial Intelligence & Machine Learning
2019 — 2020
Walsh College
Doctor of Science, Artificial Intelligence
Anna University Chennai
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
Indian School of Business
Chief Digital and Al Officer Programme , Digital Transformation
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