Rajkumar Santhanam

About Rajkumar Santhanam

As a Technical Support Engineer at Salesforce, I leverage my expertise in accessibility testing and technical support to ensure compliance with industry standards and provide innovative solutions for challenging technical issues. With years of experience in this role, I collaborate with cross-functional teams to enhance the customer support experience and resolve issues promptly. I work with global customers to explain our processes and advocate for inclusive design in multiple ways. I conduct thorough investigations to identify bugs and create publicly accessible known issue documents to address accessibility concerns. My passion for accessibility is backed by multiple certifications from IAAP CPACC and Deque University, including Accessibility Fundamentals, Designing an Accessible User Experience, and Semantic Structure and Navigation. I have applied these skills in various projects, such as testing and troubleshooting customer sites, POS systems, and ERP solutions in Oracle Cloud Commerce for IBVI Supply and National Industries for the Blind. I am always eager to learn new tools and techniques to enhance my skills and contribute to creating inclusive and accessible digital experiences.

Experience

1. Technnical Support Engineer

   Salesforce

   Jun 2023 — Present · Hyderabad, IN

   Evaluated and escalated accessibility auditing tasks at Salesforce, ensuring compliance with industry standards.• Collaborated with cross-functional teams to address challenging technical issues and provide innovative solutions.• Implemented efficient troubleshooting techniques to enhance the customer support experience and resolve issues promptly.• Worked with global customers to explain our processes and advocate for inclusive design in multiple ways.• Conducted thorough investigations to identify bugs and created publicly accessible known issue documents to address accessibility concerns.• Applied skills in accessibility testing and troubleshooting to various projects world class customers such as Apple.

Education

• School of distance education University of Madras

  Master of Business Administration - MBA

  2021 — 2023

• Loyola College Chennai

  Master of Arts - MA

  2019 — 2021

• Saint Louis school for the deaf and Adyar Chennai

  Associate's degree

  2015 — 2016

• Loyola college Chennai

  B.A ENGLISH literature

  2016 — 2019