Rajkumar Patturaj

About Rajkumar Patturaj

21+ years in Program/ Project Management in the field of Automation & Process Delivery. • Experienced in Setting up Delivery Centre and Delivery Organization from scratch and stabilizing the processes.• Creation and Maintenance of a core COO delivery plan containing all the deliverables of the practice.• Development, Upgrade & customization of Hyper – Automation Solution.• Implement & Govern projects in Agile, Scrum and Waterfall methodologies. • Synching the streams delivery plan with program\'s end to end plan. Involve in multiple projects, coordinating with various teams to deliver the solution. • Experience working with business users as well as IT professionals. This included Forecasting and Planning > Sourcing and Procurement. Supervise and Audit Manager wise team performance. • Multiple geographies delivered from multiple delivery centers with a mix of near-shore and offshore• Managing the overall schedule to ensure work is assigned and completed on time and within program budget • Setting up service management, communication & reporting process for program/ projects. • Relationship Management - Extensive experience in managing relationship between sending and receiving organizations this involves – Performance reviews, Escalation & Issue resolution, Contractual management.• Quality Assurance and Initiate Program Risk Review.• Held Accountable for building capability enablement including, cost benefit analysis, resource onboarding, accreditation & partner certification (i.e. vendor management), performance evaluation of managers, instruct and lead Managers & release resources when needed.• Deeper understanding of the broader RPA market, including the key differences between different RPA tools and platforms• Automation of complex projects which includes Data, Voice and Blended Processes covering Tier 1/ 2 Tech Support, Order Management, Sales Acceleration Centre, Revenue Management, Network Operations, Credits/ Collections and Customer Service Group

Experience

1. Associate General Manager

   HCLTech

   Dec 2024 — Present · Bengaluru, IN

Education

• Sri Muthukumaran Institute Of Technology

  Bachelor of Engineering - BE

  1999 — 2003

• Loyola Institute Of Business Administration

  Master of Business Administration - MBA

  2006 — 2009

Skills

• Customer Relationship Management (Crm)
• Service Delivery
• Business Analysis
• Transition Management
• Requirements Analysis
• Pre-Sales
• Project Management
• Vendor Management
• Sdlc
• Solution Architecture
• Software Project Management
• Management
• Business Process Outsourcing (Bpo)