Rajkumar Dongre
Business Analyst | Data Analytics | SQL | Power BI | Excel | IT Service Management | Process Improvement
- Role
- Information Technology Analyst at TP
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Rajkumar Dongre
Aspiring Business Analyst with 3.8+ years of experience in IT service delivery, data…
Experience
Information Technology Analyst
Dec 2021 — Present · Thane, IN
Resolving issues of users and providing solutions with ticketing tools.Handling outages regards to end user application with escalations to appropriate channels.Collect user\'s data and prepare detailed notes for escalation while maintaining more than 80% KPIs.Analyze technical issues reported by end-users and identify underlying causes. Utilize data analysis techniques to identify trends and patterns in system performance.Create and maintain dashboards, reports, and visualizations to communicate findings to management
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