Rajiv Vaid

About Rajiv Vaid

As a well experienced executive of the global financial service industry, I have done various C suite / leadership roles. Additionally, I have been on the board of director roles across multiple organizations. With my extensive experience, I have a track record of successfully building and scaling organizations with consistently growing wallet size. My expertise lies in fostering relationships with c suite clients/ internal stakeholders and cultivating effective senior leadership teams, as well as in establishing positive company culture. During M & As, I have consistently and successfully integrated and scaled units from the acquired companies. Some career highlights: • Led fast paced revenue growth entities. For example: scaling a unit from 200 to associates in 2 years. • Increased profitability in one of the accounts to become one of the highest profitable account in the company• Led successful acquisition of Citi’s Business Process Services arm (eServe) and integration with TCS• Leading integration of operations acquired from a well known insurance company in US • Championed transformation with multiple interventions such as process improvements, system enhancements, cognitive & robotics process automation and client experience centers• Served customers in multiple geographies e.g: provided operations for 120M customers in 60 countries for a US mega bank• Fostered strategic partnerships with C level customers with customer satisfaction rate of ~94.8% for one of the accounts• Coached and trained senior leaders who have gone on to build senior talent pipelines in the industry• Enhanced controls and compliance with focus on maintaining record of successful and no-surprise audits• Rolled coaching practices as I am a certified PCC (Professional Certified Coach)• Have been a thought leader and have participated in various forums and written media articles

Experience

1. Mentor Pasco Hernando County

   SCORE Mentors

   Apr 2024 — Present · Tampa, FL, US

   US Department of Commerce (Small Business Administration) program to provide resources and mentoring to small businesses. SCORE is an organization committed to fostering a vibrant small businesses communities across America, which did 300K mentor sessions, created over 54K new businesses along with 61K jobs last year. SCORE also holds seminars and workshops designed to help small businesses and entrepreneurs navigate the business world. Small business owners can also access SCORE\'s library of resources, which includes guides and checklists, along with access to local events.

Education

• Indian Institute of Management Ahmedabad

  Master of Business Administration - MBA

• Indian Institute of Technology, Roorkee

  BE

Skills

• Risk Management
• Offshoring
• Banking
• Vendor Management
• Business Strategy
• Outsourcing
• Investment Banking
• Business Analysis
• Equities
• Six Sigma
• Strategy
• Relationship Management
• Team Management
• Management
• Business Process Re-Engineering
• Operations Management
• Business Development