Rajiv Sharma
AI & Service Delivery Leader | Reducing Incident Resolution 30%+ with Agentic & Generative AI | LLM Engineering | Cloud Automation (GCP, AWS, Azure)
- Role
- Consultant Ai & Service Delivery Hcltech Apr 2024 Present at HCLTech
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Rajiv Sharma
AI-driven leader passionate about building intelligent, enterprise-scale solutions that…
Experience
Consultant Ai & Service Delivery Hcltech Apr 2024 Present
Apr 2024 — Present
Designed and launched Kaido, an agentic AI chatbot with advanced reasoning capabilities, facilitating real-time GCP/SharePoint data access and troubleshooting- Led enterprise automation projects, reducing incident resolution times by 30%+ and enhancing SLA compliance- Automated SharePoint workflows and dashboards to support seamless collaboration across global teams- Fine-tuned LLMs and developed prompt workflows for various enterprise use cases- Collaborated with cross-functional teams to align AI initiatives with business objectives.**Key Technologies:** Python, GCP, SharePoint, LLMs, Automation
Skills
- Business Intelligence
- Sql
- Asp.net
- Oracle
- Requirements Analysis
- Microsoft Sql Server
- Unix
- Windows Server
- Business Analysis
- Xml
- Web Services
- .net
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