Rajiv Kumar Singh

About Rajiv Kumar Singh

Hi, I\'m Rajiv, An IT Service Owner (ITSO) for Wealth and Private Digital Banking at HSBC.IT Service Owner (ITSO) for Wealth and Private Digital Banking at HSBC, I\'ve spearheaded the oversight of Core banking and M&S bank services, ensuring flawless operations. With a proven track record in setting and surpassing service quality targets while optimizing resource allocation, I\'ve been instrumental in elevating service levels and minimizing change volumes.My expertise in ITIL methodologies, service level agreements (SLAs), and change management practices has significantly enhanced customer satisfaction and operational efficiency. I excel in third-party engagement, taking charge as both change owner and approver, ensuring seamless collaboration and execution.Driven by a passion for continuous improvement and stakeholder collaboration, my proficiency in fostering agile and Scrum working methods empowers cross-functional teams to thrive and adapt to evolving business needs.Till now, I have served as an IT Service Owner for 17 Services, including 1 GCP Cloud service.With over 17 years of extensive experience as a seasoned IT Service Owner and Mainframe Application Specialist, I\'ve honed my strategic management skills. My primary focus is aligning IT services with HSBC\'s business objectives, with a strong emphasis on optimizing mainframe technology solutions to ensure the reliability, functionality, and compliance of critical banking systems.My unwavering commitment to regulatory compliance and service excellence drives me to continuously enhance IT service, especially in the dynamic realm of mainframe applications. I\'m eager to bring my expertise to your team and drive forward IT service excellence.# Passionate about revitalizing lives impacted by diabetes, I am dedicated to the mission of empowering and supporting individuals through personalized lifestyle habits. As a fervent advocate for health and well-being, I am on a journey to assist individuals in taking charge of their diabetes management with a holistic approach.My commitment goes beyond managing diabetes symptoms; With a profound understanding of the challenges faced by those with diabetes, I am dedicated to creating a supportive and empowering environment. My aim is to guide individuals in crafting a lifestyle that aligns with their health goals and elevates their overall quality of life.If you wanted to talk more about service management or Type-2 Diabetic Control in better way, just email me: r••••••••@gmail.com

Experience

1. IT Service Owner Uk m & s Bank and Hsbc Data on Cloud Portfolio and Senior Consultant Specialists

   HSBC

   Mar 2023 — Present · Pune, IN

   Exceptional IT Service Owner renowned for orchestrating seamless operations across M&S Bank Cardpac, Loan, Faster Payments, and a spectrum of Mainframe legacy products, alongside HSBC Core Banking cloud portfolios nationwide. Tasked with safeguarding the pinnacle of IT excellence, I consistently deliver top-tier solutions to both internal and external stakeholders, setting unparalleled standards. Through adept management of third-party engagements, stringent controls implementation, and forward-thinking forecasting, I enhance operational efficiency and effectiveness to unprecedented levels. Positioned to drive innovation and exceed expectations in any challenge.

Education

• Savitribai Phule Pune University

  Master of Computer Applications - MCA