Rajiv Kumar Singh

Sr Manager - D2c- Sales Operation & Planning H Q @Hyundai Motor India Ltd

Gurugram, IN

As the leader of the D2C (Direct-to-Consumer) business model for premium products, I skillfully leverage the expertise of my customer experience team to drive exceptional results. With a focus on delivering top-notch products and services\\\\n\\\\n-Committed to enhancing customer satisfaction and loyalty. My strategic approach to sales planning and production management ensures seamless operations and optimal customer engagement.\\\\n\\\\n- Data-driven decision-making and effective team collaboration, I consistently achieve and exceed business targets\\\\n\\\\n- Orchestrated IT system readiness for D2C business models, ensuring legal compliance and robust processes.\\\\n- Led market evaluation and criteria establishment for premium channel LOI, facilitating onboarding of D2C partners.\\\\n- Coordinated with plant teams for advance volume forecasting and timely updates to minimize production-demand gaps.\\\\n- Managed booking, FIFO allocations, and customer support, maximizing customer retention.\\\\n- Prepared comprehensive performance reports, such as market share, stock control etc.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Rajasthan Technical University, Kota

Master of Business Administration (M.B.A.), Marketing & Finance