Rajib Sarkar

Advanced App Cloud Support & Engineering Specialist @Accenture

Kolkata, IN

Oversaw SCCM/MECM infrastructure in a user global environment, handling deployments, updates, and OSD task sequences with ZTI/LTI configurations- Delivered 2nd level support for MECM and 3rd level for desktop management, including client health checks and software/hardware remediation- Customized SQL-based reports for hardware inventory, compliance, and system status using SSRS- Conducted patching cycles, pilot testing, and production rollouts bi-weekly as per compliance schedules- Managed SCCM client install/uninstall, resolved boundary and site-related issues, and maintained infrastructure health- Created SOPs/Runbooks for MECM-related tasks to streamline operations and support 24/7 continuity- Collaborated with cross-functional teams and vendors to resolve incidents, participate in bridge calls, and lead client communications.

Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

Bachelor of Computer Application

Sikkim Manipal University (SMU)

Master of Computer Applications - MCA