Rajib Hasan
Technology Leadership | Cloud Expert, Infrastructure Management | E-Commerce, Telco | Adobe | Ex-Cisco | MBA
- Role
- Sr Customer Success Engineer, Managed Services at Adobe
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Rajib Hasan
Results-driven technical leader with 12+ years of experience in customer-facing roles…
Experience
Sr Customer Success Engineer, Managed Services
Mar 2022 — Present · Austin, TX, US
Driving the onboarding and migration of mid to large-scale enterprise customer\'s e-commerce platforms into Adobe Commerce Cloud (AWS, Azure cloud), boosting ARR, and achieving 99.99% SLA across e-Commerce sites ($10M+ GMV)- Reduced critical site outages by implementing design and operational best practices, architectural reviews, telemetry-driven monitoring, post incident analysis- Partnered with product/engineering to embed AI-powered features into shopper\'s storefront for highest ARR account, enhancing 2-4x higher conversion rate and AOV- Optimized cloud resource utilization through capacity planning and reducing overuse costs by $2M- Led several internal cross-functional change management and process improvement initiatives, eliminating resource allocation issues and improving operational efficiency- Developed and executed a 24/7 monitoring framework, reducing critical outages through a proactive approach to mitigating customer production issues- Partnered with internal stakeholders in Adobe Commerce product development, Customer onboarding, incident management, escalation management, and resolving customer production issues.
Education
長岡工業高等専門学校 / Nagaoka National College of Technology
Associate of Engineering
2005 — 2008
Purdue University
post baccalaureate Certificate
2021 — 2023
The University of Electro-Communications
Masters Degree
2010 — 2012
Bangladesh University of Engineering and Technology
Electrical and Electronics Engineering
2002 — 2003
New Govt. Degree College
Higher Secondary Certificate
2000 — 2002
電気通信大学 / The University of Electro-Communications
Bachelor's degree
2008 — 2010
Purdue University Krannert School of Management
Master of Business Administration - MBA
2021 — 2023
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