Rajeshwari D
📌 IIM Kozhikode || Banking & Asset Management || Strategic Consulting || High-Impact Process Optimization Expert 📌|| Lean Six Sigma Green Belt
- Role
- Process Lead at SS&C Technologies
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rajeshwari D
A strategic and results-driven Operations Leader with over 10 years of expertise…
Experience
Process Lead
Oct 2024 — Present · Mumbai, IN
Efficiently directed a team of specialists handling client service inquiries for Unit Trusts (UT) and OEICs, ensuring timely and accurate support delivery.•Proactively coordinated with Asset Management Companies to resolve escalations and client complaints, maintaining service excellence.•Seamlessly managed multiple operational functions, including Account Opening, Deal Processing, Distributions and Stock Transfers.•Strategically delegated tasks by defining priorities and setting clear, measurable team goals aligned with business objectives.•Actively supported the design and rollout of operational strategies focused on enhancing process efficiency and team productivity.•Supervised daily operations encompassing adherence planning, RTM, workforce management and team rostering.•Collaboratively engaged with cross-functional teams to align departmental goals and drive organization-wide success.•Consistently ensured Net Promoter Score (NPS) targets were met or exceeded, reinforcing a customer satisfaction focus.•Effectively conducted cross-training sessions on evolving processes and system updates, improving team flexibility and knowledge retention.•Reliably closed service tickets within defined SLAs, contributing to overall operational excellence and customer satisfaction.
Education
ISBM University
Bachelor of Business Administration - BBA
2019 — 2022
Indian Institute of Management, Kozhikode
Leadership Business Excellence - Executive MBA
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