Rajesh Parashar
Service Delivery Manager @Bates Wells
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WORK HISTORY
Service Delivery Manager @Bates Wells
ABOUT RAJESH PARASHAR
Senior Global IT Leader with 20+ years driving enterprise IT operations, service delivery, and transformational change across EMEA, US, and APAC. Skilled at leading distributed teams, integrating IT post-M&A, and aligning technology with business strategy to reduce risk, enhance resilience, and deliver measurable value.Proven expertise in:Global Team Leadership: Managing 30+ engineers and regional leads, fostering high-performing, collaborative teams.Service Delivery & Process Optimisation: Embedding SLA/KPI frameworks, improving MTTR/CPT, and implementing metrics-driven continuous improvement.Strategic IT Initiatives: M&A integration, system transitions, vendor management, and executive-level escalation leadership.Tools & Technology: ServiceNow, Jira, Confluence, Azure, Intune, M365, MacOS.Key achievements include seamless desktop and service desk integrations across acquisitions, global workflow optimisations, and enhanced team capability through knowledge-sharing initiatives. Passionate about building resilient, user-focused IT environments that drive enterprise success.
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