Rajesh Ramlal

About Rajesh Ramlal

Rajesh is an accomplished professional Manager with 20 years of hospitality management experience with Sheraton Hotel and Resorts, Doubletree by Hilton and Hilton Hotels and Resorts.Before entering the hospitality industry, he succeeded in utilizing his education in Economics, Management and International Business, and, training as a Registered Teacher to build distinguished careers in the corporate banking, investment banking, financial services and tourism industries at the operational and executive levels, on two continents.As a Certified Service Culture Trainer and Change Agent with Starwood Hotels and Resorts, he successfully trained and led an entire hotel staff of one hundred and sixty five members, from the General Manager to the subordinates, to transform the service culture of the hotel, and reduce guest complaints by ninety percent thereby increasing customer satisfaction, retention and profitability. His mission is to utilize my vast and diverse knowledge, skill and experience to help organizations achieve their full economic and financial potential.As a trained Event Planner and Wedding Planner, he is uniquely positioned to understand and meet the needs, wants and goals of the customers, guests, and the hotel alike.As an Image Consultant he provides a unique perspective, and strategies to assist the various interest groups to elevate the experiences to higher standards and levels.

Experience

1. Guest Service Manager

   Hilton Hotels & Resorts

   Jan 2025 — Present

   Assist with revenue growth and profit maximization through full utilization of company systems, business processes and specifications.• Assist with strategic planning, inventory planning, revenue projections and budgeting and finance management.• Promote teamwork and quality service through daily communication and coordination with other departments.• Serve as Manager on Duty as required.

Education

• Institute of Export, England

  International Business

• Northeastern College, Republic of Trinidad and Tobago

  General Certificate of Education

• University of the West Indies, St. Augustine Campus

  Management Studies

• University of London

  Economics

Skills

• Recruiting
• Hospitality
• Employee Training
• Hospitality Industry
• Hiring
• Hospitality Management
• Leadership
• Customer Service
• Management
• Team Building
• Hotel Management
• Employee Benefits
• Revenue Analysis
• Customer Satisfaction
• Training