Rajesh Kumar Majhi
Leading and Consulting Cloud & AI-Driven CCM/CXM/ECM Solutions | Subject Matter Expert in CCM Platform Implementations (On-Prem, Cloud-Hosted, Cloud-Native & SaaS)
- Role
- Lead Consultant at Infosys
- Location
- Hartford, CT, US
- LinkedIn followers
- 500 followers
About Rajesh Kumar Majhi
I am a seasoned professional specializing in Customer Communications Management (CCM) technologies, with hands-on experience in industry-leading platforms such as Quadient Inspire Suite, Oracle Documaker, SmartComm, and OpenText Exstream. My expertise spans across the full spectrum of CCM, from platform configuration to integration and workflow development.Platform Setup & Configuration: I have successfully implemented Quadient Inspire platforms in both cloud and on-premise environments, managing the configuration of Inspire components to optimize functionality and scalability.Integration & Workflow Development: I excel in integrating CCM solutions with Policy Administration Systems (PAS) such as Guidewire and Duck Creek, as well as streamlining operations by integrating message queues and developing scalable automation workflows.My passion lies in leveraging cutting-edge technologies to deliver seamless communication solutions that enhance customer engagement and streamline business processes.
Experience
Lead Consultant
Feb 2021 — Present
Consultant -> Lead Consultant · Evaluated infrastructure requirements for hosting CCM solutions in both cloud and on-premises environments, ensuring optimal performance and reliability.· Conducted evaluation of the latest CCM vendor products to finalize the enterprise CCM platform, aligning with organizational goals and technical needs.· Spearheaded CCM Center of Excellence (COE) initiatives, including installing Quadient applications on virtual machines, managing user access, and delivering comprehensive training to stakeholders.· Delivered technical leadership and mentorship, fostering collaboration across teams and driving innovation in project delivery.· Supported RFP processes by conducting in-depth analysis of client requirements, understanding business expectations, proposing innovative solutions, and delivering precise effort and resource estimations.· Designed scalable systems using Kubernetes Event-driven Autoscaling with Prometheus, ensuring efficient resource utilization.· Helped clients consolidate legacy CCM platforms into a single enterprise platform, improving operational efficiency and reducing complexity.· Recommended and implemented performance improvements to ensure platform reliability and optimize workflows.· Identified technical gaps and developed innovative and scalable solutions to enhance business processes and technology frameworks.· Managed production support activities, including monitoring job schedules, ensuring system uptime, reprocessing tasks, resolving user incidents, analyzing logs, and generating actionable reports.· Ensured all communications adhered to compliance, regulatory, and security standards, maintaining data integrity and system security.· Ensured high levels of system performance, scalability, and security, while upholding architectural and coding standards.
Education
RAJIV GANDHI UNIVERSITY OF KNOWLEDGE TECHNOLOGIES, NUZVID
Bachelor of Technology (BTech), Computer Science Engineering
2010 — 2014
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