Rajesh Kumar

About Rajesh Kumar

Enthusiastic and results-driven professional with a strong background in CRM implementation, client servicing, and project management. Currently serving as a Senior Associate Consultant at Infosys Limited, I excel in collaborating with clients and internal teams to define project scopes, develop comprehensive plans, and ensure successful CRM project delivery. My commitment to excellence is evident in my role as a Techno-Functional Consultant, where I successfully established the Microsoft Dynamics 365 Sales Module for an organization, integrating it seamlessly with their Marketing App Hubspot.In my current position at Infosys, I lead cross-functional teams, providing guidance and support throughout CRM project lifecycles. I have a proven track record of monitoring CRM application efficiency, implementing best practices, and conducting thorough quality assurance checks. Additionally, I am adept at addressing client expectations, resolving issues promptly, and maintaining high levels of client satisfaction.My experience as an Area Sales Manager at Bitrubix Technology equipped me with the skills to engage with clients, understand their business requirements, and present tailored CRM solutions effectively. I played a crucial role in designing customized CRM solutions, responding to RFPs, and building strong client relationships through effective communication.As a Client Servicing Manager at Indiamart Intermesh LTD, I successfully handled over 150 clients in the TriCity region, meeting 100% sales targets through a strategic approach to account management. My responsibilities included renewing and growing existing relationships, serving as the central point of contact, and ensuring overall client satisfaction.I hold an MBA from the University Business School, Chandigarh, and possess a unique blend of functional and technical skills. My technical expertise includes Power Virtual Agent, Power Apps, and Dynamics 365 CRM fundamentals. I am particularly skilled in the D365 Sales module, where I have created custom entities, Business Process Flows (BPF), and integrated CRM systems with marketing tools for enhanced lead management.Throughout my career, I have demonstrated a commitment to excellence, achieving sales targets, managing client relationships, and successfully implementing CRM solutions. I am passionate about leveraging my skills to drive business success and contribute to the growth of organizations. Let\'s connect to explore how my expertise can bring value to your network and projects.

Experience

1. Senior Associate

   PwC

   Mar 2026 — Present · Gurugram, IN

Education

• Chitkara University

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

  2010 — 2014

• University Business School, Panjab University

  Master of Business Administration - MBA, Major Marketing and Minor Operations

  2017 — 2019