Rajeshkumar Narayanan
Team Leader at Wipro
- Role
- Business Analyst Team Lead at Wipro
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Rajeshkumar Narayanan
Adept at leading end-to end BA lifecycle — from requirements elicitation and stakeholder…
Experience
Business Analyst Team Lead
Feb 2022 — Present · Chennai, IN
Managing reports for MIS & WFM for banking domain.• Preparing billing file for RAK Bank Process (FTE Billing)• Daily Monitoring KPI’s for Productivity, Volume Inflow, Agent Login/Break Hours, Idle time shared to BAU Team on regular Basis to check and avoid Deviation in Process. Like Real time Monitoring for Operations team performance. • Responsible for Preparing Forecasting, Scheduling and Capacity Planning to the Process.• Handling ten members in WFM/MIS Team and also supporting for Cochin and Chennai Location.• Maintaining good relationship with Dubai onshore clients in terms of reports and handling calls.• Preparing management level dashboards and TAT Adherence reports.
Education
Tagore College Of Arts And Science
B.COM, Accounting and Finance
2005 — 2008
University of Madras
MBA FINANCE , Accounting and Finance
2009 — 2011
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