Rajesh Kumar Guru
Project Delivery | Business Analytics | Data Analytics | SCRUM & Agile Project Management | Process & Workflow Management | Cognizant
- Role
- Service Delivery Manager at Cognizant
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Rajesh Kumar Guru
15+ Years of cross-domain experience in Operation management, Delivery Management…
Experience
Service Delivery Manager
Jun 2025 — Present · Hyderabad, IN
Lead the development and implementation of customer service strategies to enhance user satisfaction and engagementOversee the execution of content strategies that align with business objectives and resonate with target audiencesProvide expert guidance on online and digital marketing initiatives to drive brand visibility and customer acquisitionCollaborate with cross-functional teams to ensure cohesive and effective service delivery across digital platformsAnalyze customer feedback and data to identify trends and areas for improvement in service deliveryDevelop and maintain strong relationships with stakeholders to ensure alignment on strategic goals and objectivesImplement best practices in online customer service to ensure high-quality interactions and resolutionsMonitor industry trends and innovations to keep the company at the forefront of digital marketing and customer serviceEnsure compliance with regulatory requirements and company policies in all customer service activitiesFacilitate training and development programs to enhance team capabilities and performanceCoordinate with IT and technical teams to ensure seamless integration of digital tools and platformsEvaluate the effectiveness of delivery, providing insights for continuous improvementDrive initiatives that contribute to the companys purpose and positively impact society through enhanced digital interactions.
Education
Prana Nath Autonomous College, Khurda
12 Th
2004 — 2006
Biju Patnaik University of Technology, Odisha
Executive MBA
2021 — 2024
Kalapathar Dhalapathar High School, Kalapathar, Cuttack, Odisha
10 Th
2004 — 2006
Biju Patnaik University of Technology, Odisha
B.Tech
2006 — 2010
Biju Patnaik University of Technology, Odisha
Master of Technology - MTech
2010 — 2012
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