Rajeshkanna Krishnan

Sr Product Specialist @Blue Yonder

Primary activities include – • Leading global teams and aid in resolution of escalated and complex solution issues in collaboration with multiple BY and customer stakeholders. • Own Top customers’ solution as required and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption, and adoption of the service. • Positively and proactively collaborates with TAM to drive CSM to support plans to improve SAAS consumption, adoption, and business value. • Monitor and correct solution performance, stability, and sizing during customer roll-out phase. • Early engagement in Top tier Customer implementation projects including agile/multi-sprint projects. Possess strong skills on architecture framework, tools, and technologies relevant for WMS / SaaS Product solutions. Provides Excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation. Develops and implements process improvements in collaboration with relevant BY stakeholders to aid global teams during transition and hyper care phase. Possess great leadership capabilities required to lead customer-facing investigations of complex solution issues. Mentoring Support Engineers by providing product/technical trainings and supporting in improving capability and delivery quality of the team.