Rajesh Govindan
Delivery Excellence Senior Manager at Accenture
- Role
- Delivery Excellence Senior Manager at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rajesh Govindan
A competent hands-on leader, comfortable both at strategic and execution realms, with 24…
Experience
Delivery Excellence Senior Manager
Aug 2020 — Present · Bengaluru, IN
Delivery Excellence Leader-India (Since Aug ‘24):Leading and directing the delivery excellence team in effectively deploying delivery excellence practices in 550 + client accounts with an employee base of around 100K in India, Accenture’s largest operational region• Defined guidelines for delivery management practices and playing a lead role in setting up Delivery Excellence function across all regions globallyBusiness Transformation Lead (Aug ‘20- Jul ‘24)• Global Business transformation lead for one of the largest multinational Property & casualty insurer’s shared service & back-end operations accounts of Accenture• Responsible for implementing large scale transformations & automations to deliver significant productivity gains, Operations maturity practices and Client value creation in Claims, Underwriting, Finance Human Resource shared service, contact center, Procurement and Actuarial functional areas managed at 6 delivery centers located across Asia, Europe and North America regions by 4500+ agents • Key levers being used are Robotic Process automation, Workflow implementation, OCR/AI solution deployment, Data & System Integration, Analytics, Process standardization, Operating model changes, Productivity & Capacity management tool deployment, Continuous improvement using Lean six sigma methodology, Metric measurement and management, Quality framework deployment.
Education
Annamalai University
Bachelor of Engineering - BE, Chemical Engineering
1991 — 1995
Indian Institute of Management, Calcutta
Executive Program in Business Management
2017 — 2018
Skills
- Operations Management
- Program Management
- Supply Chain Management
- Quality Management
- Team Management
- Service Delivery
- Continuous Improvement
- Vendor Management
- Lean Manufacturing
- Supply Chain
- Strategy
- Manufacturing
- Quality Assurance
- Erp
- Production Planning
- Business Process
- Operational Excellence
- Leadership
- Kaizen
- Management
- Procurement
- Change Management
- Process Excellence
- Six Sigma
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