Rajesh Dhiman
Channel Sales & Service Manager (Head Sales & After Sales) | Driving Growth in Capital Equipment & Industrial Solutions | Key Accounts, Channel Development & Aftermarket Business | 17+ Yrs in Revenue & Market Expansion
- Role
- Channel Sales & Service Manager India at Suzhou Dream Vision Co. Ltd
- Location
- Karnal, HR, IN
- LinkedIn followers
- 500 followers
About Rajesh Dhiman
Dynamic Sales & Service Leader with 17+ years of experience in driving growth for capital…
Experience
Channel Sales & Service Manager India
Oct 2022 — Present · Karnal, IN
Led multimillion INR pan-India portfolio managing both equipment sales through channel partners and aftersales service operations including spare parts, upgrades, and technical field support, delivering consistent business growth and improved customer retention.• Spearheaded channel expansion by appointing 3 new OEMs and 2 commission agents across diverse industries, boosting equipment sales by 20% in Year 1, 25% in Year 2• Established a demo lab for product trials, enabling OEMs to validate machine performance and drive consultative, value-based selling in new industries.• Launched entry incentive programs that accelerated OEM onboarding and increased regional market penetration.• Built cross-functional collaboration with R&D to prepare competitor benchmarking- converted features into tangible ROI propositions for OEM sales teams.• Strengthened service delivery & warranty governance by hiring a local service engineer and tracking spare consumption → reduced false claims and drove 20% spares revenue growth.• Negotiated structured contracts & discount models with OEMs linked to volumes and outstanding clearance → improved margin consistency and reduced AR collections by 30%.• Leveraged direct sales through agents in non-OEM markets, later converting agents into long-term OEMs, expanding customer coverage & business continuity.• Improved forecasting accuracy by 15% through pipeline reviews, OEM’s sales team engagement and lead qualification.• Collaborated with OEMs and improved engineers’ utilization by 12% by restructuring deployments and implementing digital scheduling, achieving faster customer response, optimized travel and increase profitability.• Revitalized existing channel partner engagement through incentive schemes, training programs, and performance reviews; improved sales growth by 20% in select regions.
Education
Govt Polytechnic Nilokheri
Diploma of Education
CSJM University, Kanpur
Bachelor's degree
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