Rajesh Raghavan

VP, L2 Network Service Operations Lead @Barclays UK

Manchester, GB

Responsible for Level 2 network operations, managing day to day support for the stability of the global Data Network Infrastructure, Firewall, load balancing, DCLAN, Wireless, NAC, Remote Access such as SASE, Virtual Office and Remote VPN, Network Segmentation, etc.• Responsible to identify, determine and resolve these issues on an as required basis. Leadership responsibility for managing and developing a diverse team of talented support engineers, in addition to providing thought leadership, mentorship, coaching and driving execution excellence. • Responsible in ensuring that level 2 operations resources are aligned and focuses on major incidents and service restoration. Endures incidents investigation, plan of action for resolution and assess the recommended fixes to minimise business impact. • Responsible for quality of changes aligned to level 2 support, structuring implementation details and ensuring that the team adheres to change management process at all times. • Responsible for problem management involving level 2 function, ensuring actions are owned and closed. Ascertain root cause and document actions to prevent any recurrence for greater stability of services. • Accountable for lifecycle management of all network products by scheduling activities, ensuring maintenance is communicated across functions and handed over to operations within service impact to the business. Working within wider programmes to successfully deliver product change and programme objectives. Provide SME consultancy on technical and domain matters to senior business and technology stakeholders. Manage the regular communications and updates to the key business and technology stakeholders. Manage and maintain relationships which external vendors, contributing to contract renewals, product and licence management.

National Institute of Business Management (NIBM) Global

Master of Business Administration (MBA), Operational Management

Maharaja's Technological Institute

Electronics & Computer Hardware

Indian Institute of Management, Kozhikode

Management Development Certification, General Management - IT