Rajesha Udupa
Lead Consultant-ITIL V3 Expert, Prince 2,Cobit5,ISO20K, ISO27K,ISO9K Implementer, Six Sigma GB, PMO, Service Delivery & IT Operations.
- Role
- Lead Consutant-itil,itsm Practice,service Delivery at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rajesha Udupa
AREAS OF EXPERTISE IT Service Management: Understand the business requirement and…
Experience
Lead Consutant-itil,itsm Practice,service Delivery
Dec 2013 — Present · Bangalore, IN
Working as ITIL Expert : Lead Consultant-Process enhancement Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level, Creating & implementing workflows to facilitate structured support in all areas and issues. Maintaining coordination with clients, Service Delivery, CSAT,monitoring Operations System and Service Improvements, PMO, Budgeting Activity, Audit and Governance Compliance activity.
Education
Mangalore University
BE (E&E)
1990 — 1993
Skills
- Problem Management
- Pmp
- Budegting
- Networking
- Software Project Management
- Crm
- Itil
- Information Technology
- IT Operations
- Vendor Management
- Six Sigma
- User Acceptance Testing
- Ccna
- Management
- Pmo Services
- Disaster Recovery
- IT Service Management
- Project Management Office (Pmo)
- Change Management
- Iso 20000
- Service Delivery
- IT Governance
- Business Analysis
- Process Improvement
- Project Management
- Strategic Planning
- Network Security
- Sdlc
- Solution Architecture
- Pre-Sales
- Auditing
- Requirements Analysis
- Cloud Computing
- Training
- Testing
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