Rajesh Talluri

Associate General Manager Crm Cs @Organo Eco Habitats

Moinabad, IN

Manage the complete customer lifecycle, ensuring a seamless and positive experience. Strengthen customer relationships through consistent, value-driven communication. Promptly handle and resolve customer queries, complaints, and escalations. Collaborate with internal teams to deliver integrated and responsive customer service. Ensure accuracy of customer data and maintain efficiency within the CRM system. Lead, mentor, and supervise the CRM and customer service team for performance excellence. Track and maintain high standards of customer satisfaction and service quality. Identify gaps and implement process improvements for enhanced service delivery. Prepare and present detailed service performance reports and customer insights to leadership. Drive a customer-centric culture across departments to improve retention and loyalty.

Annamalai University

Post Graduate Diploma

Montessori public school

Secondary School Certificate

Govt. Polytechnic College

Diploma

Jawaharlal Nehru Technological University

Bachelor of Technology - BTech

Annamalai University

Master of Business Administration - MBA