Rajesh Singh

About Rajesh Singh

Internationally accomplished leader with nearly 20 years of experience across Amazon and HSBC, driving large-scale transformation in Global Payments, Financial Crime Risk, and Operations.I’ve led diverse, global teams of professionals across multiple geographies, delivering AI-driven transformation, process re-engineering, and automation that reduced operational costs by over $30M while improving efficiency and customer experience.As a Lean Six Sigma Black Belt and PMP-trained strategist, I specialize in building scalable payment ecosystems, optimizing transaction monitoring, and implementing next-generation AI and automation frameworks for fraud prevention, AML, and KYC operations.My leadership philosophy blends strategic execution, technology adoption, and cultural empowerment, having driven global programs for payment risk mitigation, digital transformation, and DEI.Passionate about future-ready payment systems, I aim to bridge technology and trust—building resilient, efficient, and customer-centric financial operations. Core Expertise: Global Payments | Transaction Banking | Financial Crime Risk | AI & Automation | Fraud Operations | Transformation Leadership | Process Excellence | Stakeholder Management | Compliance & Governance Certifications: Lean Six Sigma Black Belt | PMP | ACAMS (in progress)| International Management Program (IIM Bangalore, McGill, Lancaster, Yokohama, FGV)Passionate about shaping the future of Payments, FinTech, and AI-led Operations. Open to leadership roles in global banks, fintechs, and transformation mandates

Experience

1. Global Head of Operations, Buyer Risk Investigations, Site Leader (Smo) Payment Risk Operations

   Amazon

   Sep 2022 — Present · IN

   Responsible for protecting Amazon Customers across the globe from payment related fraud, misuse, and abuse. Direct and Indirect leadership to an operation of investigators in an organizational structure of multiple management levels.Build specialized teams that protect customers from fraud attacks. My team builds processes and applies technology to minimize risk and maximize customers\' trust at Amazon.Create, implement, and govern manual investigation processes and metrics for recovery.

Education

• McGill University - Desautels Faculty of Management

  International Masters Program for Managers

• Yokohama International School

  International Management Program

• Indian Institute of Management Bangalore

  International Management Program

• FGV/EBAPE

  International Management Program

• Lancaster University

  Internataional Management Program for Managers, Organizational Leadership