Rajesh Singh

About Rajesh Singh

I am an outcome-driven Service Delivery & Technical Program Leader with 20+ years of experience in managing enterprise-scale IT platforms, mission-critical applications, and global delivery teams across cloud and on-prem ecosystems.I specialize in aligning technology delivery with business goals by leading end-to-end service operations, platform modernization, and complex transformation initiatives across distributed environments.Over the course of my career, I have: Led cross-functional teams to deliver high-availability enterprise systems supporting thousands of users globally Managed multi-million-dollar application and infrastructure programs with strict SLA/KPI commitments Reduced production incidents and MTTR through proactive monitoring, automation, and DevOps adoption Driven cloud migration and API-led integration initiatives across Azure-based environments Improved service stability, release velocity, and customer experience through Agile and ITIL-aligned practicesMy core strengths include:Service Delivery & Operations ManagementTechnical Program / Project ManagementCloud & Platform Modernization (Azure)Incident, Problem & Change Management (ITIL)API & Integration PlatformsDevOps & Release GovernanceStakeholder & Vendor ManagementSLA / KPI Performance OptimizationRisk & Compliance ManagementI am passionate about building resilient systems, improving operational efficiency, and enabling business growth through reliable and scalable technology delivery.

Experience

1. Project Lead

   Accenture

   Jan 2025 — Present

   Managed end-to-end delivery of cloud migration and application modernization projects supporting 1,250+ enterprise applications with 99.9% SLA adherence.• Managed managed-services portfolio with $2.8M+ annual revenue, ensuring SLA/KPI adherence and financial governance.• Led project planning, sprint execution, backlog grooming, and release management using Agile / SAFe frameworks.• Coordinated cross-functional teams across development, infrastructure, QA, and production support for successful deployment.• Maintained RAID logs and managed project risks, dependencies, and issue resolution across multi-vendor delivery teams (35+ FTEs).• Governed change requests, scope baseline, and stakeholder communication to ensure on-time delivery within SLA commitments.• Tracked project KPIs including schedule variance, effort variance, SLA compliance, and defect leakage metrics.• Managed production support governance for L2/L3 teams ensuring operational stability and environment readiness.

Education

• SunRise School

  10th

• Sun Rise/B.U.I.E

  Bachelor of Engineering (B.E.)

  2000 — 2004

• Institute of Management Technology, Ghaziabad

  PGDM, Business Administration and Management, General

  2014 — 2015

• Gyan Bharati School - India

  12th

Skills

• Citrix
• Javascript
• Functional Specifications
• Ado.net
• Functional Testing
• Software Development
• Microsoft Reporting Service
• Html
• Technical Documentation
• Infragistics
• Progress 4gl
• C#
• .net
• Oop
• Xml
• Asp.net
• Crystal Reports
• Iis
• Design Patterns
• Wcf Services
• Stored Procedures
• Css
• Vss
• Winforms
• Requirements Analysis
• Microsoft Sql Server
• Linq
• Testing
• Beyond Compare
• Web Services