Rajesh Satyakumar

About Rajesh Satyakumar

As a seasoned business leader with over 25 years of experience in the IT industry, I have…

Experience

1. Services Practice Leader - (Apac, Anz & India)

   Microsoft

   Aug 2005 — Present · Bengaluru, IN

   Since 2005 | Microsoft Corporation India Pvt. Ltd.| BangaloreI joined as Support Engagement Manager – South India and rose to the position of Services Practice Leader – Modern Workplace Services – APAC, ANZ & India after 5 accelerated promotions. Throughout my tenure, my responsibility has been to lead Service Delivery & BU Management, Large Program/Project Management, Product Portfolio Management, Customer Experience/Support, and P&L: Revenue, Budgeting & Costing.Meanwhile, As Head of Professional Services for Workplace transformational Services across APAC, ANZ, and India, I am leading a team of 120+ FTE and 80+ offshore delivery consultants and contractors driving a services revenue of US$100M+. Accountable for P&L and end-to-end delivery of Professional /Consulting Services, On-site customer support/Technical Support /Proactive Support, and operations, pre-sales solution/support, effort estimation, stakeholder management, program management, capacity and capability building, talent management, partnerships for service delivery, innovation/go-to-market strategy, offering /IP incubation, Business transformation and business development. Before this, As Head of Premier Support Services for India, I took ownership of P&L - TCV Signed, Delivered revenue, COGS(Cost of goods sold), and Profitability for business. Besides, I support services delivery that includes onsite and remote technical support delivery, proactive and reactive services delivery, delivery of advisory services.I played a pivotal role in customer satisfaction/experience, partner satisfaction, and experience, and stakeholder management. Headed operations- that includes Capacity and Capability building, Talent acquisition, talent retention, and growth. My major emphasis was on business strategy/development – introduction of new offerings and services backed with strong delivery capacity and pre-sales support.

Education

• Adichunchanagiri Institute of Technology

  Diploma in Engineering, Computer Science & Engineering

  1988 — 1991

• Karnataka State Open University

  Bachelor of Science - BS, Information Technlolgy

  2002 — 2005

• Mountain View High Schoold

  SSLC

  1985 — 1988

• Indian Institute of Management, Kozhikode

  PGCM, Business Administration and Management, General

  2007 — 2008

Skills

• Pre-Sales\Post-Sales Support
• Business Strategy
• IT Service Management
• P&L Management
• Customer Relationship Management (Crm)
• Incubation of New Products & Services
• Program Management
• Business Alliances
• Business Intelligence
• Cross-Functional Operations
• Pre-Sales
• Management
• Cloud Computing
• Service Delivery (Consulting & Customer Support)
• |Strategic Planning & Execution
• Service Delivery
• Talent Management
• Business Development & Market Penetration
• Strategy
• Vendor Management
• Solution Selling
• Leadership
• Business Development
• Customer Relationship Management
• Solution Architecture
• Product Management
• Saas
• Organizational Transformation
• IT Strategy
• Enterprise Software
• Team Management
• Software Project Management
• Crm