Rajesh Rawal

About Rajesh Rawal

Senior transformation and operations leader with 22+ years of experience building, scaling, and modernizing global business services and BFSI operations. I have led enterprise-scale delivery organizations (up to 850+ FTEs), owned multi-million-dollar P & Ls, and partnered closely with CXO and board-level stakeholders to drive revenue growth, margin expansion, and operational resilience.My career spans BPS, BFSI, FinTech, Analytics, and Professional Services, with deep expertise across capital markets, U.S. mortgage and lending, financial research, payroll & benefits, F&A, HRO, and UK pensions. I specialize in large-scale transitions, target operating model design, data- and automation-led transformation, and risk-aligned service delivery in regulated environments.I am known for converting complex operations into scalable, governance-driven delivery engines, improving productivity, quality, and client satisfaction while building strong leadership pipelines. I bring a business-owner mindset—balancing growth, cost, risk, and talent—to every role.

Experience

1. Vice President Client Services

   SG Analytics

   Apr 2023 — Present · Pune, IN

   Proven Leader Driving High-Impact Projects, Revenue Growth & Stakeholder SuccessI lead high-performing, multidisciplinary teams to deliver end-to-end project success, consistently achieving revenue growth, operational excellence, and exceptional client satisfaction. My approach blends strategic foresight, data-driven decision-making, and a relentless focus on results.Key Impact Areas- Transformational Team Leadership – Inspire and develop cross-functional teams, fostering collaboration, accountability, and a high-performance culture that delivers measurable business results- Strategic Stakeholder Partnership – Translate complex business needs into actionable strategies, securing buy-in and driving initiatives that create tangible value- Full-Lifecycle Project Leadership – Steer projects from concept to delivery, meeting quality, budget, and gross margin targets without compromising client success- Operational Strategy & Efficiency – Design and implement service models that optimize processes, reduce costs, and accelerate value creation- Data Quality & Governance Excellence – Safeguard accuracy, integrity, and compliance through robust governance and industry-leading practices- Market & Industry Foresight – Leverage emerging trends and innovations to inform strategic direction and open new growth avenues- Performance-Driven Management – Establish and track OKRs/KPIs to boost team productivity, solution effectiveness, and operational outcomes- Complex Problem Solving – Tackle challenges with innovative, scalable, and sustainable solutions that future-proof business operations- Growth & Account Expansion – Unlock new revenue streams by deepening client relationships and identifying high-value opportunities.

Education

• University of Mumbai

  PGDBM-Systems, Business Systems

  1998 — 2000

• University of Mumbai

  B-Com, Commerce

  1993 — 1998

Skills

• Business Process Outsourcing (Bpo)
• Management Information Systems (Mis)
• Team Management
• Service Delivery
• Business Analysis
• Bpo
• Business Strategy
• Management
• Sales
• Performance Management
• Crm
• Project Management
• Business Development
• Payroll
• Mis
• Employee Engagement
• Human Resources
• Transition Management
• Business Solution
• Operations Management
• Vendor Management