Rajesh Ramesh

About Rajesh Ramesh

I have 6+ years of experience in the logistics industry, with a diverse background spanning key roles across global organizations. I began my career at CMA CGM as a Senior Executive, where I gained 3 years of hands-on experience in logistics operations. I then transitioned to CH Robinson as a Quality Analyst, spending 2 years optimizing processes and ensuring high-quality standards.Currently, I’m working as a Specialist at Swire Shipping and Logistics, where I focus on delivering efficient and innovative solutions in the logistics space. My expertise lies in streamlining operations, improving quality, and driving continuous improvements across supply chains.I’m passionate about leveraging my experience to contribute to the growth and success of the logistics industry and am always seeking new challenges that will allow me to further hone my skills and expertise.

Experience

1. Operational Specialist

   Swire Digital Centre

   Aug 2024 — Present

   Cleared EDI / GATE errors in EMS and coordinated with respective agents to ensure accurate and timely container tracking movements across systems. Verified feeder, mainline, and haulage activities against bookings and work orders to ensure correct cost calculation and billing accuracy. Supervised ticket inflow related to vendor payment inquiries for port and operational services, ensuring resolution within defined SLA timelines. Managed vendor inquiries and contract‑related requests concerning feeder freight costs, terminal handling charges (THC), and other operational expenses. Monitored and identified cost leakage arising from vendor invoice overcharges, obtained revised invoices with correct pricing, and implemented measures to prevent recurrence. Reviewed discrepancies with vendors, validated activity quantities and payment values, and ensured that no unjustified or excess costs were processed for payment. Coordinated regularly with vendors, agents, and internal stakeholders to resolve billing issues and align on operational and financial requirements. Organized regular knowledge‑sharing and update sessions to communicate process changes, operational updates, and special case handling requirements to the team. Actively engaged with stakeholders to analyse reporting requirements, researched relevant data sources, and collaborated with appropriate teams to align expectations and objectives. Monitored team performance against targets and KPIs, ensuring productivity, quality, and SLA adherence. Prepared and presented weekly and monthly team performance metrics, cost summaries, and operational reports to management for review and decision‑making.

Education

• Dr MGR Educational and Research Institute

  Bachelor of Computer Applications

• Dr MGR Educational and Research Institute

  Bca, Computer Programming, Specific Applications