Rajesh Rajendran
Manager - O2C Collections | Service Delivery | Client Services | People Management | Order to Cash (OTC) | Collections | Accounts Receivable | Transformation | Transition
- Role
- Manager - Order to Cash at Oracle
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rajesh Rajendran
A competent Finance Professional 12+ years of extensive experience in Credit and Collections who has demonstrated ability to achieve targeted goals and excel in challenging situations. Capable of leading, developing, and successfully implementing administrative processes to further business goals.
Experience
Manager - Order to Cash
Jan 2024 — Present · Bengaluru, IN
Lead end-to-end Oracle Health Collections operations for $250Mn+ AR portfolio (US & Canada), ensuring SLA adherence, operational excellence, and month/quarter-end reporting.• Drive credit risk governance including credit reviews, payment term negotiations, legal escalations, and structured settlement management.• Lead performance management, succession planning, and team development across hybrid, multi-cultural teams.• Reduced >90-day aging balances by implementing proactive pre-due reminder strategy.• Oversee capacity planning, volume forecasting, and business continuity to ensure uninterrupted service delivery.• Led teams ranging from 5 to 20 collectors across multiple shifts aligned to US time zones• Partner with Sales and Customer Success to resolve billing/system migration issues and enhance customer experience.• Identify root causes of billing and system errors and implement sustainable corrective actions.• Hands-on exposure to AI fundamentals and machine learning concepts.• Led transformation projects during system migrations, ensuring data integrity, minimal business disruption, and stakeholder alignment• Conducted executive-level reviews with senior leadership, presenting portfolio health insights, risk exposure, and strategic action plans• Conducted regular skip-level meetings and engagement forums to improve team morale, reduce attrition, and strengthen leadership pipeline.• Led talent acquisition efforts including hiring strategy, panel interviews, and onboarding to ensure capability alignment with business goals• Designed recognition and reward programs to drive motivation, productivity, and sustained performance excellence.
Education
CMR University
Bachelor’s Degree, Accounting and Finance
2009 — 2012
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