Rajesh Puthiyaveetil

Customer Service Executive @Milliken & Company

Mumbai, MH, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2022 — Present

Customer Service Executive @Milliken & Company

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Mumbai, IN

Ordering raw materials for production at toll manufacturers - Ordering raw materials for re-packaging at FTWZ warehouse in India - Scheduling shipment/delivery of raw materials to toll manufacturers - Issuing purchase orders to toll manufacturers - Provide tollers with ancillary items needed (labels, pallets, etc.)- Monitor production at toller and manage schedule changes - Receive goods in SAP - Complete all SAP transactions for raw material and product moves and verify accuracy at each step in the supply chain Purchase order placements Purchase order receipts Process order confirmations Delivery creations Vendor stock relief Quality data entry - Track and reconcile vendor invoices - Schedule and manage all moves of intermediates and finished goods between toller and Milliken Plant or warehouse (physically and in SAP)- Perform physical inventory count at vendor location and off-site warehouses and manage accuracy (reconcile)- Work directly with customer service to quote deliveries and set up customer shipments from toll manufacturers - Work with Business Supply Chain to implement SAP material masters - Serve as back-up for customer service, including communications with customers and order entry, order shipment Sales and Sales support Understanding of sales function Supports the Sales for achieving the targets Supports by checking sales forecast VS orders received. Supports the sales team with relevant information on customers. Logistic Activities - Co-ordinate for export and import shipment clearance with service providers - Check document and work closely with Accounts team for document storage, filing - Review customer master data and updating existing, after checking the validity of supporting materials. Quality System: Actively fulfils the requirements of ISO system and supports a constant process improvement.

EDUCATION

2008 — 2010

Sathaye College

Bachelor of management studies

2015 — 2016

Export Trade and Training Institute

Advanced Certificate in supply chain and logistics, Logistics, Materials, and Supply Chain Management

SKILLS

Customer Follow-UpLeadershipSocial NetworkingMicrosoft WordPowerpointMicrosoft ExcelTeam LeadershipCustomer SatisfactionMicrosoft OfficeSalesCrmSapCustomer RetentionBusiness StrategyField WorkManagementMarketingCustomer SupportMigoMarketing StrategyNegotiationCustomer Relationship Management (Crm)Customer ServiceMs Excel Pivot TablesTeam Management

ABOUT RAJESH PUTHIYAVEETIL

Enthusiastic and adaptable professional with strong communication skills and knack for problem-solving. Skilled in building rapport and handling customer queries with patience and efficiency. Eager to leverage experience in team collaboration and conflict resolution to enhance customer satisfaction. Ready to bring positive attitude and commitment to delivering exceptional service.

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Rajesh Puthiyaveetil — Customer Service Executive at Milliken & Company in Mumbai, MH, IN | Unifers