Rajesh Pandiyan

Team Lead at VIS Networks | Supporting Google Contact Center Operations | BE in Electrical & Electronics Engineering

Role: Team Lead at Vis Networks
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Rajesh Pandiyan

Team Lead managing a 20+ member team for Google Contact Center Operations Support. With…

Experience

Team Lead
Vis Networks
May 2016 — Present · Hyderabad, IN
Managing a 24/7 operations team, ensuring seamless contact center performance and service continuity.Conducting backlog and aging ticket analysis to optimize resolution times and improve efficiency.Overseeing Incident Management, Change Management, and Problem Management to maintain system stability.Collaborating with stakeholders to handle escalations and ensure prompt issue resolution.Leading daily team meetings to identify and remove operational impediments.Coordinating with carriers and vendors for issue resolution and escalations.Driving monthly and quarterly business reviews with clients to assess performance and strategic improvements.

Contact information

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Work email
•••••@visnet.in
Personal email
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Current company

Vis Networks

Telecommunications · 726 employees · Bangalore, Karnataka, India

We @ VIS Networks (Voice Infrastructure Services) believe in the future of technology services. Our endeavor is to deliver nimble & flexible service delivery models which can adapt with changing technology requisites of customers.We intend to fill in the gaps and create a “Services Model with a Difference” there by ensuring, investment protection, timely fulfillment of client requirements with reduced cost of delivery. At VIS Networks, we Supply, Implement & Manage customer’s infrastructure using experienced manpower and time tested delivery models. We associate with customer/partner to design, generate optimal solution & deliver projects to achieve identified business results. We also develop and deliver business enhancing applications.

visnet.in

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