Rajesh Nagpal
Principal SRE Lead at Microsoft
- Role
- Principal Engineering Lead at Microsoft
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Rajesh Nagpal
Currently, I lead the Azure Cosmos DB Supportability team of SWEs and SREs with the mission of building tooling, automation, and processes to achieve world\'s best support experience with the following goals: Provide high quality tooling and automation support for Customer Support and Product engineers Provide high quality operational support for Customer Support and Product engineers Provide high quality self-help support for customers to reduce support cases being created Product enhancements and improvements around Supportability for best customer experienceI\'m one of the founding member of this team since 2018 and we have maintained a high bar for Supportability of the product and welcome engineers in this team who are passionate about customer support experience and willing to use their software engineering skills so solve some of the interesting problems we have in the Supportability space that are yet to be solved.
Experience
Principal Engineering Lead
Sep 2020 — Present · Redmond, WA, US
Azure Cosmos DB Supportability Team (20••••22)Azure Cosmos DB SRE Team (2022 - Present)
Education
National Institute of Technology Karnataka
B.E., Computer Science
2000 — 2004
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