Rajesh Mishra
Executive– Service Operations (North & East ) | Flipkart| Data-Driven Decision Maker | KPI Focused
- Role
- Executive -service Operations Control Tower(North & East) at Flipkart
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rajesh Mishra
Operations specialist with strong experience managing Pan India service delivery at Flipkart Jeeves, overseeing installation, maintenance, repair, uninstallation, and walk-in services. Skilled in end-to-end operations handling, from field team coordination to customer issue resolution.Strong believer in cross-functional collaboration, continuous improvement, and delivering quality outcomes that align with business goals.Tools & Skills:Excel (Advanced), Data Analysis, Service Operations, KPI Management, Team Leadership, Regional Coordination, Problem Solving, Internal Tools (custom platforms), Customer Service Optimization
Experience
Executive -service Operations Control Tower(North & East)
Dec 2023 — Present · Bengaluru, IN
Managing North & East zone operations for Flipkart Jeeves service, including installation, maintenance, repairs, uninstalls, technical visits, and walk-in services.Coordinating with regional managers (RMs) and general managers (GMs) to streamline service processes and enhance operational efficiency across various zones.Utilizing multiple internal tools and Excel to track, manage, and analyze service operations data.Conducting deep-dive data analysis to derive actionable insights for improving KPIs such as:Breach %On-Time Installation Fulfilment (OTIF)Reschedule %Reopen %cancellation %Same day installation & Escalation Driving performance improvements by identifying gaps in service delivery and executing region-specific action plans.Monitoring service trends and highlighting operational bottlenecks to develop corrective measures.Ensuring closure of complaints and technical issues within defined SLAs, maintaining customer satisfaction.Supporting strategic decision-making through data-driven dashboards and reports for higher management.
Education
Biju Patnaik University of Technology, Odisha
Bachelor of Technology - BTech, Mechanical Engineering
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