Rajesh Menon

About Rajesh Menon

Rajesh is a C-level Business Development professional with 25+ years of rich & diverse experience across stakeholder management, business transformation & strategic planning. In his current role, as the Vice president-Customer Success Management, for India & MECCA region he proactively drives success for his customers by leading a team of 125+ world class Customer success focussed members.A core responsibility is to improve wallet share by driving activities e.g, on-boarding, support, services adoption, increase advocacy, improve retention, etc and achieving desired Outcomes e.g, renewals, up-sell, etc. He has over 2 decades of experience as a Business leader with a demonstrated history of success in the telecommunications industry. During these years he participated actively in various waves of B2B transformation driven by newer technologies helping enterprises address their business challenges. Skilled in B2B Sales, Negotiations, Business Planning, Sales Management, and account management, he is a strategic, decisive and result-focused professional with extensive industry experience around Digital transformation and telecom solutions. He is passionate about working for high growth companies with disruptive products and focused on building market-leading organizations with a world-class customer-first culture. His strength lies in bringing the right balance between technology & business. In doing so, the ability to define long/short term strategies and realizing the same at a tactical level is his forte. He loves to interact and work with C-level customers to articulate and realize the business value of Telecom technologies and help them move up in their Digital journey to improve Customer experience, He usually represents Tata Communications Ltd in industry speaking events to evangelize UCC technologies.Under his leadership, Tata Communications has been awarded by Frost & Sullivan for India Market leadership across various categories of UCC; some of them for more than 6 years in a row As a leader he is efficient in communicating and handling large cross-functional teams and is involved in team building activities, coaching, leading and mentoring people to acquire larger roles within the organization and to achieve organizational goals.

Experience

1. Vice President - Customer Success Management, India & Mecaa Regions

   Tata Communications

   Apr 2020 — Present · Mumbai, IN

   Responsible to hire, develop, support, coach and enable Customer Success Manager\'s to ensure effective delivery against priorities. Establish deep engagement with Business Decision Makers and IT Decision Makers to deliver TCL\'\'s business outcomes of revenue and customer NPS. An added and critical responsibility is to help customers achieve their success metrics while delivering sustainable proven value for both the Customers and Tata Communications.

Education

• Vishwakarma Institute for Technology

  BE -Electronics, Telecommunications

  1990 — 1994

• Financial Planning & Standards Board India

  Certified Financial Planner (CFP), Finance and Financial Management Services