Rajesh Mandal
Driving AI & LLM Projects | Machine Learning | Content Moderation | Policy Enforcement | Data Quality & Delivery
- Role
- Regional Service Delivery Manager at Innodata Inc.
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Rajesh Mandal
Project Delivery Manager with over 10 years of experience in Trust & Safety/content moderation, AIML, BFSI and management for a top-tier MNC. My expertise lies in ensuring the accuracy, quality, and compliance of all types of content, and I have a proven track record of managing high volumes of content across multiple platforms. I am deeply passionate about the impact of well-managed content on business outcomes and user experience, and I am committed to staying up-to-date with the latest technologies and best practices in the field. If you\'re looking for a results-driven content management professional, let\'s connect.
Experience
Regional Service Delivery Manager
Jan 2025 — Present · Delhi, IN
Service Delivery Manager – AILLM | Machine Learning | Content Moderation • Lead and manage multiple large-scale content moderation projects simultaneously, delivering high-quality services to global clients such as Google, Meta, and OpenAI.• Ensure seamless delivery of services with a strong focus on meeting SLAs, driving operational excellence, and exceeding client expectations.• Collaborate closely with clients and internal teams to implement best practices that uphold platform safety, community standards, and compliance requirements.• Consistently identify opportunities to enhance efficiency and productivity, contributing directly to revenue growth and client retention.• Oversee performance metrics, analyze trends, and develop strategies to drive continuous improvement in service quality and delivery standards.• Build, mentor, and inspire high-performing moderation teams to maintain peak quality and morale while working on diverse, high-impact projects.• Act as the key escalation point for clients, ensuring swift resolution of issues and building long-term trusted partnerships.• Deliver clear, actionable performance reports and insights to clients and senior stakeholders, showcasing value and impact.
Education
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Business Administration - BBA, Business Administration and Management, General
2014 — 2017
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