Rajesh M
Delivery Manager at TCS | Delivering excellence for Clients of Envestnet | Ex- Envestnet Yodlee ~Certified ScrumMaster (CSM) ~ITIL® 4 Foundation Certified
- Role
- Delivery Manager Saas Cloud Uk Open Banking at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rajesh M
Client-Centric Strategic Manager with a proven record in software product implementation,…
Experience
Delivery Manager Saas Cloud Uk Open Banking
Nov 2022 — Present · Bengaluru, IN
Technical Account Management: Oversaw relationships with large US and EMEA clients, including Microsoft, Blackbaud, Bluevine, Freshbooks (Canada), Standard Bank (South Africa), Investec Bank (South Africa), and Zoho, as well as small-scale clients like Brightblue (22seven), Moneyinfo (UK), and Atto (DirectID)(UK).• Client Escalation Management: Served as the primary point of contact for client escalations, consistently resolving high-impact issues by providing technical guidance and coordinating with internal teams for timely and effective solutions. Proficient in API technologies, including SOAP and REST.• Product Roadmap and Change Management: Collaborated closely with Product Management and Architecture teams to develop strategic product roadmaps, design user interfaces, and establish change control processes, including work on UK Open Banking standards.• Product Demonstrations and Performance Optimization: Delivered product demos for clients, conducted client data analytics, and implemented reporting processes to drive product performance improvements.• User Experience and Market Insights: Led UX improvement initiatives, managed customer insights research, and supported pricing decisions. Oversaw implementation budgets and executed resource allocation to optimize project outcomes.• Service Level and Contract Management: Ensured compliance with all client SLAs and managed contract and addendum processes to uphold service quality and meet client expectations.• Project Budget and Resource Planning: Managed budgets and resource planning for implementation projects, aligning with financial and operational goals to deliver on client requirements.• Client Communication and Strategic Consulting: Maintained consistent, high-quality communication with clients, working with them to refine business models, enhance customer acquisition, and drive revenue growth.
Education
S.C.T. Institute Of Technology
Diploma in Computer Science (3 Years)
Alagappa University, Alagappa Nagar, Karaikudi
Master of Business Administration - MBA
Alagappa University, Alagappa Nagar, Karaikudi
Bachelor of Science - BS
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