Rajesh Kumar
WFM Assistant Manager | Forecasting | Capacity Planning | Scheduling | Real-Time Monitoring | SLA Management | NICE IEX | Verint | Genesys | Power BI | SQL | Python | Compliance | Stakeholder Engagement
- Role
- Forecasting and Scheduling Analyst at BIG Language Solutions
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Rajesh Kumar
As a Forecasting and Scheduling Analyst at BIG Language Solutions since June 2025, I…
Experience
Forecasting and Scheduling Analyst
Jun 2025 — Present · Noida, IN
Workforce Forecasting- Capacity Planning- Intraday Management- Real-Time Adherence (RTA)- Schedule Optimization- Forecast Accuracy- Shrinkage Management- Service Level Management- Interval Forecasting- Volume Forecasting- Multi-skill Routing- Schedule Compliance- Forecast vs. Actual Analysis- Real-Time Monitoring- Schedule Intraday AdjustmentsTechnical and tools -CX-One NICE IEX, Verint, Genesys, Aspect, AWS Connect, Power BI Dashboards, SQL for Reporting- Excel Forecast Models (ETS, Regression, Smoothing and Time series), Real-Time Dashboards, Automated Reporting, ERP/WFM Integration- Strategic & Analytical Capabilities- Scenario Planning- Predictive Analytics- Data-Driven Decision Making- KPI Tracking & Reporting- Root Cause Analysis- Business Intelligence (BI)- Performance Metrics- SLA & KPI Governance- Operational Efficiency- Continuous Improvement- Vendor Performance Management- Multi-Vendor Coordination- Cross-Functional Collaboration- Stakeholder Communication- Global Workforce Strategy- Outsourcing Governance- BPO Management- SLA Compliance- Forecast Sharing & Alignment- Real-Time Vendor Escalation
Education
Suresh Gyan Vihar University
Master of Business Administration - MBA
2022 — 2025
Magadh Univercity Bodh-Gaya
B.Com
2008 — 2012
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