Rajesh Kumar
Manager-Quality at FBBK Infotech Pvt Ltd
- Role
- Quality Manager at Mci
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Quality Manager
Mar 2015 — Present · New Delhi, IN
Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning.• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.• Play a significant role in long-term planning, including an initiative geared toward operational excellence.• Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.• Contribute to short and long-term organizational planning and strategy as a member of the management team.• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.• Analyzed the end to end of the workflow and basis on that made quality/performance parameters for the entire B2C/B2B sales team.• Responsible of making monthly dashboards. • Providing various Monthly status reports other ad-hoc requests for the senior management.• Conceptualize, design and implement MIS reports as required by management information needs.• Day to day follow up and coordination with different teams to ensure timely flow of MIS.• Work with business units/Project Manager to design and develop solutions to key business problems.• Analysis of raw data to identify new performance metrics.• Analyze the data and help the business use the same for the decision making.• Understand requirements, design formats, deploy formats, follow up with Business Development Team, Client Services Department and Quality team and validate data.• Conducts various business software trainings required by sales team.
Education
Indira Gandhi National Open University (IGNOU), Delhi
Bachelor of Arts English (Honours), English (Honours)
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