Rajesh Kumar

WFM || Buisness Analyst

Role
Business Analyst at Genpact
Location
Delhi, DL, IN
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Rajesh Kumar

Workforce Management (WFM) Scheduling Analyst with a proven track record in optimizing…

Experience

  1. Business Analyst

    Genpact

    Apr 2025 — Present · Gurugram, IN

    WFM Analyst - Prepare Schedule for Release ensuring Schedules are Accurate and Offline Activity are appropriately Scheduled- Identify & Solve for Short Term Capacity Shortage i.e. Flex Schedule, Approve Advance VTO/FTO, Post OT etc- Identify & Address Long Term Capacity Needs through Shift Bid, New Hire & Other Options- Accurately & Efficiently Schedule Training & Other Requested Offline Activity- Program Calibrio to Generate Schedule, Future Activity and program Daily/ Weekly Rules- Review & Update FTO Allocation and work waitlists- Actively Participate in completion of all other WFM Duties and Processes i.e. Mailbox, Status Change, JIRA Request, Calibrio Request, Annual FTO Bid,

Education

  • PGDAV College

    Bachelor of Arts

    2015 — 2018

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Rajesh Kumar — Business Analyst at Genpact in Delhi, DL, IN | Unifers