Rajesh Kumar
中國通| COO| CITIC-CLSA Alum| JNU| HSK5; MYAS’ (Govt. of India) Youth Delegate to China, 2014
- Role
- Chief Operating Officer at Kata Travels
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Rajesh Kumar
With 13 years of cross-functional experience across India and China, I specialize in…
Experience
Chief Operating Officer
Jan 2025 — Present · Delhi, IN
Oversee and streamline the company\'s daily operations (tours, bookings, customer service, etc.)- Ensure smooth coordination between different departments & offices and global B2B partners\' network to set and execute company strategy- Develop and implement operational policies and processes to improve efficiency- Identify growth opportunities (new destinations, partnerships, technology adoption) and expand market presence through innovative travel products and experiences- Ensure high customer satisfaction by optimizing service quality- Manage operational budgets and control costs- Ensure profitability through pricing strategies and cost management- Monitor financial performance and operational KPIs- Build and maintain relationships with airlines, hotels, tour operators, and travel service providers- Negotiate contracts and secure favorable deals for the company- Implement and oversee booking platforms, CRM, and travel tech solutions- Leverage data analytics to improve decision-making- Ensure compliance with industry regulations and travel safety guidelines- Manage risk, including crisis management for disruptions (weather, geopolitical issues, etc.)- Lead, mentor, and develop teams across various departments- Foster a culture of innovation, efficiency, and customer focus.
Education
Jawaharlal Nehru University
B.A. (Hons.)
2010 — 2014
Shenyang Normal University
Short Term Language Training Program
2015 — 2016
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