Rajesh Harer

About Rajesh Harer

Customer Experience Manager with more than 2 decades of experience in telecom domain with…

Experience

1. Customer Experience Manager

   Sify Technologies Limited

   Jul 2017 — Present · Mumbai, IN

   To maintain overall Business & Service relationship against entire Telecomalong with DC and Cloud Business setup of Industry\'s prime BFSI Accounts-Responsible for managing Telecom Sales along with existing businessenhancement of Cloud & Hosting customers to achieve the targeted OB-Communicated regularly with clients to understand needs, evaluate currentproduct use and cross-sell new products-Responsible for generating new business and revenue growth in all existingaccounts and to achieve company defined sales goals- Educated customers about various product options and processedpurchases- Accountable for all Rate Renewals & Price Negotiations with customers- Ensure quarterly closure of all pending Renewals of Telecom, Hosting & Cloud Services against assigned Accounts- Timely closure of feasibility requests, for all new, upgrade & shiftingrequirements (e.g : MPLS/Internet/P2P Link) of existing customers- Processing the PO & CAFs through order login teams and tracking theorders till it goes to Service Delivery Bucket- Identified new business opportunities through cold calling, networking,marketing and prospective database leads- Built relationships with customers and community to promote long termbusiness growth- To conduct monthly & quarterly Techno QBR meetings with customers toreview current and expand sales opportunities- Handling business as well as operational & delivery related escalations ofcustomers- Maintain overall quality of services provided to customers- Churn Management and retention efforts are being done- Also to ensure and help RA team for timely collection clearance against all submitted Invoices- Ensure quarterly SLA penalties wrt the agreed uptime are being processed with required approvals for CN for timely collections- Handling Senior management customer escalations till closure- Monitored issues carefully and reached out to customers to provideimmediate resolution and maintain satisfaction.

Education

• SRTMU Nanded

  Bachelor of Engineering (BE), Telecommunications Engineering

  1997 — 2000

• Diploma in Electronics &Telecommunications-

  Diploma in Electronics &Telecommunications-, Telecommunications Engineering

  1994 — 1997

Skills

• Enterprise Software
• Solution Architecture
• Service Delivery
• Process
• Networking
• Change Management
• Management
• Telecommunications
• Project Management
• Mpls
• Managed Services
• Computer Network Operations
• Team Management
• Program Management
• Sdh
• Vendor Management