Rajesh Gaikwad
Strategic IT Leadership Expert in Infra, AMS Application Support, P&L, Program, Project & Delivery Management, Data Centers, IOT, Cloud Support & IT Governance.
- Role
- Senior Service Delivery Manager (Lead Sdm) at Atos
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Rajesh Gaikwad
Results-driven Senior Program and Service Delivery Manager with 25+ years of progressive…
Experience
Senior Service Delivery Manager (Lead Sdm)
Jan 2017 — Present · Pune, IN
At Atos, I spearhead end-to-end IT service delivery for in the BFSI domain, overseeing, Automation, CSI, Cloud, VDIs, Networks, Datacenter operations, cybersecurity protocols, and regulatory compliance across critical environments. I lead multi-geo offshore delivery teams, resolving high-impact escalations and consistently exceeding SLA and KPI targets. A significant achievement includes technologies like Nutanix, Zenoss, Citrix, Automation, designing clusters, CSI and deploying a comprehensive delivery framework that integrates background verification, access governance, and compliance tracking for over 400+ employees. I also established daily governance huddles to drive operational efficiency, transparency, improve RAID(Risks, Assumptions, Issues, Dependencies) management and enhance stakeholder alignment. Additionally, I developed and institutionalized a scalable knowledge transition and training model, enabling seamless ramp-ups, improvements, optimization, business continuity DR plans.
Education
University of Hyderabad
Graduation, Masters
1994 — 1996
MJP University
Master of Business Administration - MBA, Information Technology
2006 — 2008
ITI Traning instute.
Bachelor's in electronics., Electrical and Electronics Engineering
1992 — 1994
Kvs Jalipa
12th Standard -Central School KVS, 10+2 KVS studies
1990 — 1991
Skills
- Standard Operating Procedure (Sop)
- Corporate Governance
- Service Delivery Management
- Quality Assurance
- Capacity Management
- Business Strategy
- IT Governance
- Itil Process Implementation
- IT Infrastructure Management
- Team Leadership
- Program Management
- Healthcare
- Service Desk Management
- Cross-Functional Team Leadership
- Disaster Recovery
- Information Security
- Voice Over Ip (Voip)
- Operations Management
- Complaince
- Data Center Management
- Networking
- Audits
- Incident Management
- Corrective and Preventive Action (Capa)
- Backup
- Project Management
- Problem Management
- Leadership
- Management
- Continuous Improvement
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