Rajesh Emjala

Experience

1. Process Associate

   Genpact

   May 2024 — Present · Hyderabad, IN

   As a Technical support associate, I provide my support to users by resolving the network issues • I use my tools like support database, Network portals to resolve the issues • I use EBS to log the tickets and solve them on priority • I proficiently utilize tools such as ServiceNow, Amelia Chat Tool, Genesys sip phone cloud and Active Directory to ensure seamless operations. • I take pride in providing efficient support, demonstrating expertise in these key tools to enhance system functionality and resolve issues effectively Communication will be mostly via Phone and chat • Collaborated with internal teams to ensure timely review and resolution, adhering to schedules and process SLAs. Skills Learnt: Customer Support, Technical problem solving, Troubleshooting, ServiceNow, Active Directory, Office 365, Citrix, VMWare, Windows, Maintaining SLAAs a Technical support associate, I provide my support to users by resolving the network issues • I use my tools like support database, Network portals to resolve the issues • I use EBS to log the tickets and solve them on priority • I proficiently utilize tools such as ServiceNow, Amelia Chat Tool, Genesys sip phone cloud and Active Directory to ensure seamless operations. • I take pride in providing efficient support, demonstrating expertise in these key tools to enhance system functionality and resolve issues effectively Communication will be mostly via Phone and chat • Collaborated with internal teams to ensure timely review and resolution, adhering to schedules and process SLAs. Skills Learnt: Customer Support, Technical problem solving, Troubleshooting, ServiceNow, Active Directory, Office 365, Citrix, VMWare, Windows, Maintaining SLA