Rajesh Agrawal

About Rajesh Agrawal

Having 23 years of experience in managing end-to-end delivery for large Portfolios involving multiple complex programs, software Product development, implementation, and service delivery. Responsibility includes setting up project teams, planning, scheduling, budgeting, risk management, client relationship/stakeholder management, and people management.• Used Technical Expertise to work with Clients and our Solution/Project teams to evaluate and provide the appropriate solution using software engineering practices for the Business Problem and ensuring successful implementation.• Used Delivery/Program Management skills to ensure the successful delivery of the project with high quality which goes beyond the traditional “on time, on budget, on scope” and delivers the true value of services to the clients.• Setting up offshore model and defined onshore and offshore team strategy for cost-effectiveness and round-the-clock development and support availability.• Created and maintained project plans, status reports, resource plans, business requirements, functional specifications, test plans, and maintenance plans.• People management of the group with responsibilities including, but not limited to, staffing, the management of direct reports, and subordinate team members, setting performance objectives, conducting annual performance reviews, and recommending pay actions Develops staff members through coaching and fostering of a positive work environment Attract, grow, engage and retain talent.• Mentored and coached team members to achieve their potential capabilities, nurture talent, and provide a learning environment.• Extensive experience in the P&C Insurance domain including Policy, Billing, Claim, Distribution Management, and Compensation including technology integrations, data migrations, compliance, and governance across large-scale implementations.

Experience

1. Senior Director

   Duck Creek Technologies

   Dec 2023 — Present · NJ, US

   Managed end-to-end delivery of software products to various clients from the very large organizations of 5 billion dollars to small-scale customers.• Assessment of the customer needs and planning, budgeting, and prioritizing the deliverables based on the assessment and also assessing risk factors driving the project accordingly to make it successful.• Setting up on-shore and off-shore based software products and also the customer’s need make cost-effective for the end client and also for Duck Creek.• Planning & scheduling deliverables based on priorities and business impact.• Building a bridge between customers and Duck Creek’s stakeholders and bringing transparency to the client by providing a detailed Project, Resource, implementation, and maintenance plan • Ensure client engagement and relationships by using my knowledge of Duck Creek’s Software Products and techno-functional skills. • Facilitate On-demand customer onboarding, go-live planning, and readiness activities with customers, delivery partners, and internal stakeholders.• Responsible for day-to-day priority management at the case level and ensures all cases are triaged according to SLAs and prioritization.• Collaborate with Customer leadership to understand additional requirements, integration road map, and potential change controls/extensions, with an eye toward future sales opportunities• Assist data & analytics leaders, and other leaders in developing information governance processes & structures.• Create onboarding and training plans for new onboarding team members and identify areas of improvement for the team along with appropriate action plans.

Education

• University of Rajasthan

  B.A., English,Political Science,History

  1995 — 1998

• DOEACC Society, New Delhi

  'A' Level

  1999 — 2001

• DOEACC Society, New Delhi

  ‘O’ level

  1998 — 1999

• Indira Gandhi National Open University

  Master of Computer Application

  2001 — 2004

Skills

• Ajax
• Visual Basic .net (Vb.net)
• Software Development Life Cycle (Sdlc)
• Web Services
• Agile Methodologies
• C#
• .net
• Vb.net
• Asp.net
• Software Project Management
• Wcf
• Sdlc
• Windows Communication Foundation (Wcf)
• Xml
• Microsoft Sql Server
• Tfs
• Requirements Analysis