Rajendran Murthy
Strategy & Consulting l Transformation l Customer Experience I Global Captive Centers I Fintech l Speaker
- Role
- Global Practice Head - Customer Experience and Engagement Solutions at Tech Mahindra
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rajendran Murthy
A Seasoned BFSI and Technology leader with 25 years of rich experience across banking…
Experience
Global Practice Head - Customer Experience and Engagement Solutions
Jul 2016 — Present · Pune, IN
Driving Consulting and Delivery for Channel, CRM and Customer Experience Solutions#Cultivating Thought Leadership and Collaboratively Crafting Solutions with Alliance Partners and Fintech Innovators.#Successfully implemented Customer Engagement solutions for Digital Experience platform, CRM, CX Redesign, Contact Centre, Hyper personalisation, Loyalty, Customer Onboarding and Customer Analytics.
Education
Wharton Executive Education
Strategy management , Business, Management, Marketing, and Related Support Services
XLRI Jamshedpur
Post Graduate Certificate in Business Management, Business Administration and Management, General
2013 — 2014
University of Mumbai
Bachelor of Commerce (B.Com.), Accounting and Computer Science
1993 — 1996
MVIRDC
PG Diploma, Foreign Exchange & Risk Management
2001 — 2002
Skills
- Consulting
- Banking
- Core Banking
- Team Management
- Internet Banking
- Business Process Improvement
- Requirements Analysis
- Software Project Management
- Business Analysis
- Business Process
- Commercial Banking
- Payments
- Retail Banking
- Analysis
- Requirements Gathering
- Swift Payments
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