Rajendra Shaw
Client Services Manager @ BT Group | ITIL, PRINCE 2 Certified
- Role
- Client Services Manager at BT Group
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Rajendra Shaw
With over two years as a Client Services Manager at BT Group, my focus is on managing complex enterprise client issues, fostering client relationships, and driving resolution to enhance customer experiences. I specialize in engaging internal stakeholders and representing service reviews with managed clients, ensuring continuous improvement and exploring lead-to-sale opportunities. My expertise spans client relations, delivery performance, and overcoming obstacles, supported by certifications including ITIL v4 Foundation and cloud concepts. By promoting collaboration and process improvements, I aim to deliver impactful solutions that align with business goals and operational excellence.
Experience
Client Services Manager
Jan 2023 — Present · Kolkata, IN
Manage complex issues of enterprise ClientsMaintain Client RelationsEngagement with Internal StakeholdersDrive Resolution and Customer ExperienceService Review representation with Managed ClientsDrive Continuous ImprovementGenerate Lead to Sale opportunities
Education
University of Calcutta
Bachelor of Commerce - BCom, Accounting and Finance
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